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01. Introduction to ServiceNow
02. Creating Personal Developer Instance (PDI)
03. ServiceNow User Interface
04. Form Design
05. Form Design Part-2
06. Formatters
07. Learning Sources
08. Lists
09. Lists Part-2
10. Plugins
11. Tables
12. User Administration Part-1
13. User Administration Part-2
14. Incident Management Lifecycle & State Model
15. Assignment Rules
16. Email Notifications
17.Notifications